Tuesday, September 23, 2008

No bedside manner

I went to two medical appointments yesterday. It is a bust that because of the move I am having to cram in all the visits in just a few months. Seems like all I do these days is go to those annual checkups, dental, eye, etc. Yesterday's doctor was an opthamologist because I had a problem with my retina a year ago last spring. Hm-m-m. The building was a shocker. Kingston is pretty small but this building looked like a mall it was so huge. Then, the office, even though I had called on Friday to correct the error, thought I was a cataract patient, i.e., money in the bank. We got that straightened out and I heard a guy in the check-in booth next to me say, "I didn't come here for my ears, I came to have my eyes checked." Seems that they now offer hearing aid service at this place and the check-in girl was obviously asked to recruit new business. I wasn't asked about my ears amazingly enough. Could it be that I was twenty years younger than most of the people in the waiting room? I had trouble finding my place to sit. I was sent to the maroon chairs but sat down in a "purple" chair instead so the check-in lady had to tell me to move. Almost everyone in the waiting room was over 70 and many were watching a movie about how they do cataract surgery. Instead I just needed to have my retina checked to make sure all was to the good. So everybody got all flustered although one lady did admit it was their fault. This doctor guy, who shall remain nameless, seemed pretty ticked that I was sent to see him in the first place. I picked up the card with his resume on it before I saw him. Magna Cum Laude from Notre Dame and so on and so on. He explained that he was a "sub-specialist" (whatever the heck that is) and that he really wasn't needed for a case like this and that he didn't need to see me again. He did encourage me to use their facility for my annual eye exams and glasses. I explained that I would have to see if his group was on my eye health plan. He told me that if you went to Penney's or Sears you were going to get who knows what. (I loved my optometrist in Denton who worked at Pearle Vision by the way.) This guy obviously owns a percentage of the practice and gets his little cut every time someone buys glasses or a hearing aid. I'm surprised he didn't encourage me to have my ears checked too. I do not take offense easily, but when you visit a mill like this that mints money, you expect nice treatment. Everyone was very gracious except the doctor. Every doctor I had seen in PA before this guy had shown some kind of concern. I wonder how successful this guy would be in Texas where doctors are actually expected to take an interest in the patient?

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